Effective as of: July 1, 2026
These General Terms and Conditions (GTC) govern the legal relationship, terms of purchase, and the rights and obligations between KerkaShop (Service Provider) and the natural or legal person purchasing in the webshop (Customer), pursuant to Hungarian Government Decree 45/2014 (II. 26.) and Act V of 2013 on the Civil Code.
Purchases in the webshop are made via electronically submitted orders. The contract is concluded upon clicking the "Order with obligation to pay" button and successful credit card payment. By doing so, the Customer accepts the terms of these GTC and the Privacy Policy. The contract is concluded electronically, does not qualify as a written contract, and is logged under the "Orders" menu point of the user account.
Correction of data entry errors: During the ordering process, before clicking the "Order with obligation to pay" button, the Customer has the opportunity to check and modify their data (shipping address, billing details, product quantity, selected design) at any time. Typographical errors can be corrected by clicking on the input fields.
Prices indicated on the product pages are gross prices (including VAT as prescribed by law) but do not include the cost of home delivery. Shipping fees are calculated in real-time during the checkout process after entering the shipping address (based on the Printful API). Payment is executed exclusively via online credit card payment (through the Stripe system). Upon successful payment, the system sends an automatic confirmation e-mail.
The right of withdrawal detailed in this section applies exclusively to Consumers under the Hungarian Civil Code (natural persons acting outside the scope of their profession, independent occupation, or business activity). Legal entities (businesses, companies) are not entitled to an unreasoned right of withdrawal.
Pursuant to Section 20 of Government Decree 45/2014 (II. 26.), the Customer generally has a 14-day right of withdrawal without giving reasons, counting from the day of receipt of the product. However, there are statutory exceptions to this right due to our webshop's specific model (Print-on-Demand):
Under Section 29 (1) (c) of the Government Decree, the Customer may not exercise their right of withdrawal in the case of a non-pre-manufactured product that has been produced based on the instructions or explicit request of the consumer.
Since products ordered using the Webshop’s Creator function, AI image generator, or designs uploaded by the Customer are manufactured exclusively and uniquely at the Customer's request (using Print-on-Demand technology), these orders cannot be canceled after submission and production startup, and we cannot accept returns due to a change of mind or incorrect size selection. Please check the size chart carefully before ordering!
For products where the Customer did not apply any custom modifications, text, or personal uploads, the Customer may withdraw from the purchase within 14 days without giving reasons. The intention to withdraw must be notified in writing (hello@kerkashop.com). The cost of returning the product shall be borne by the Customer. The purchase price will be refunded to the credit card used during payment within 14 days following the return of the product.
The custom manufacturing and logistics of the products are handled by our partner (Printful Inc.) from its European factories. Production takes an average of 2–5 business days, and shipping time takes an additional 3–10 business days depending on the selected destination country. The Service Provider cannot accept liability for occasional delays but our customer service will assist in resolving any issues. In the event of printing defects or manufacturing faults, we provide a free replacement.
In the event of defective performance (e.g., manufacturing defect, torn product, or incorrect printing differing from what was ordered), the Customer may enforce an implied warranty or product warranty claim in accordance with the rules of the Hungarian Civil Code and applicable consumer sales regulations.
Implied Warranty (Kellékszavatosság): The Customer may primarily request repair or replacement, unless the fulfillment of the chosen option is impossible or would result in disproportionate additional costs for the Service Provider. If the Service Provider has not undertaken repair or replacement, or cannot fulfill it, the Customer may request a proportional price reduction or may withdraw from the contract (refund), provided the defect is not insignificant.
Product Warranty (Termékszavatosság): In the event of a defect in a movable property (product), the Customer may directly request the manufacturer or the Service Provider to repair the defect or – if repair is not possible within a reasonable timeframe without harming the Customer's interests – to replace the product.
Complaint Procedure: The defect must be reported via e-mail (hello@kerkashop.com) without delay after its discovery, but no later than within 2 months, enclosing photographs proving the defect. In the case of a justified complaint, the Service Provider – in cooperation with its logistics partner (Printful) – will provide a new, flawless replacement product to the Customer free of charge, or if this is not possible, refund the full purchase price. The burden of proof regarding compliance is governed by applicable consumer protection laws.
The Customer bears full legal and financial responsibility when using the Webshop's Creator function, uploading images, or providing AI prompts, ensuring that the visual materials, logos, texts, and graphics used, uploaded, or generated do not infringe upon the copyrights, trademark rights, privacy rights, or other intellectual property of any third party.
The Customer undertakes not to upload or generate any illegal, hateful, racist, pornographic, or trademark-protected content (e.g., well-known brands, logos, characters, images of celebrities) that violates the Acceptable Use Policy of our logistics partner (Printful Inc.).
If a third party (e.g., a copyright/trademark holder) or the Service Provider's logistics partner (Printful) raises a claim, fine, or demand for damages against the Service Provider based on an alleged copyright or other legal infringement regarding the content uploaded or generated by the Customer, the Customer is obliged to fully indemnify and hold harmless the Service Provider against all such claims, and to reimburse all resulting damages, legal fees, and fines.
By placing an order and accepting these GTC, the Customer grants the Service Provider an explicit, perpetual, royalty-free, non-exclusive, and worldwide license to communicate to the public, display, and promote the designs, patterns, and product images generated or uploaded by the Customer on the Webshop's public sections (e.g., "Community Gallery", "Inspirations" menu item), as well as on KerkaShop's social media pages and marketing materials. The Customer warrants that they are entitled to grant this license and that it does not infringe upon any third-party rights.
If the Customer subsequently wishes that their generated design no longer appears on the public sections of the Webshop, they may request its removal in writing at hello@kerkashop.com. The Service Provider is obliged to remove the designated content from its public interfaces within 5 business days from receipt of the request.
Please contact us with any complaints at hello@kerkashop.com so we can address the issue promptly. If a consumer dispute between us cannot be settled, you may turn to the Conciliation Body competent for your place of residence or stay.
The competent body based on the Service Provider's registered office:
Budapest Conciliation Body (Budapesti Békéltető Testület)
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111., Hungary
E-mail: bekelteto.testulet@bkik.hu
Website: https://bekelteto.bkik.hu
You are also entitled to lodge a complaint with the Consumer Protection Department of the locally competent Government Office (as the consumer protection authority).
You may also initiate peaceful dispute resolution via the Online Dispute Resolution (ODR) platform operated by the European Commission through the following link:
http://ec.europa.eu/consumers/odr/